Warranty Policy


At OFF-ROAD CANADA, we assist in processing warranty claims for the products we sell, in accordance with the manufacturer's warranty policy. Our role is to help streamline the process and ensure you receive the support you need.

Warranty Coverage

  1. Warranty Period

    The warranty period and specific terms are defined by the manufacturer. Please refer to the product documentation or contact us for specific warranty information.

  2. What is Covered

    Typically includes defects in materials and workmanship under normal use. Repair or replacement of defective parts or products, as determined by the manufacturer.

  3. What is Not Covered

    Damage caused by misuse, abuse, or neglect. Normal wear and tear. Unauthorized modifications or repairs. Products with removed or altered serial numbers. Any exclusions outlined by the manufacturer's warranty policy.

Warranty Claim Process

  1. Submission

    To submit a warranty claim, use the Warranty Claim Form available on our website. Provide detailed and accurate information, including proof of purchase, product details, and a description of the issue.

  2. Evaluation

    Our team will review your claim and may request additional information or documentation. We will coordinate with the manufacturer to determine the validity of the claim based on their policy.

  3. Resolution

    If the claim is approved, we will facilitate the repair or replacement of the product as per the manufacturer's decision. The manufacturer’s decision regarding the claim is final.

Customer Responsibilities

  1. Proof of Purchase

    Customers must provide a valid proof of purchase (receipt or invoice) for all warranty claims.

  2. Product Return

    If required, customers may need to return the defective product for evaluation. Shipping costs may be covered or reimbursed according to the manufacturer’s policy.

  3. Timely Reporting

    Customers should report any defects as soon as they are discovered within the warranty period.

  4. Shipping Duties & Taxes

    Recipients of warranty replacements are responsible for any shipping duties, taxes, and related fees. These charges are not covered under our warranty policy and must be paid by the recipient upon delivery of the replacement product.

Contact Information

For any questions or assistance regarding our warranty policy, please contact our customer service team at:

  • Email: info@off-road.ca
  • Phone: TOLL-FREE: +1 (833) 633-7622
  • Address: 4-4699 Keele St., North York, Ontario M3J 2N8, Canada

We are here to assist you and ensure that your warranty claims are processed efficiently. Thank you for choosing OFF-ROAD CANADA.

WARRANTY CLAIM

IMPORTANT: Please only submit your warranty claim ONCE! Duplicate requests can cause your claim process to take longer. Once you have submitted the form, you should receive a confirmation email that we have received your request. Please allow 24-48 hours for us to process your request and send you further instructions.