Frequently Asked Questions

Yes, we offer installation services in our Toronto, Ontario location. Please contact us for more information and pricing.

We offer a 30-day return policy for unused items in their original packaging. However, we do not issue refunds for used, worn, or damaged items. Contact us at info@off-road.ca within 30 days of delivery to initiate a return. Returns must be approved by our team and customers are responsible for return shipping costs. Refunds are processed in CAD and may take up to 40 business days. Cancellations must be made within 24 hours, otherwise a 25% restocking fee may apply. More information ----> https://off-road.ca/policies/refund-policy

Use our handy YMM (Year, Make, Model) widget to find the perfect fit for your vehicle. For added assurance, each product page also includes a 'Fitment' tab detailing all compatible vehicles.

Shipping costs are calculated based on weight. Simply add items to your cart and use our Shipping Calculator for an accurate shipping price. Our goal is your 100% satisfaction, and items can be returned or exchanged within 30 days of delivery. More information ----> https://off-road.ca/policies/shipping-policy

We partner with top-tier manufacturers offering diverse warranties. For up to a year from purchase, we facilitate warranty claims, helping you with refunds or replacements for defective parts. Please contact our customer service with visual proof of the defect to initiate a claim. Note that consumables and normal wear are excluded from the warranty.

We accept returns within 30 days for unused items in their original packaging. Non-returnable items include gift cards, custom products, all Depo Products, electronics, and toys. A restocking fee of up to 25% may apply in certain cases. Please email info@off-road.ca to initiate a return. Note that customers bear return shipping costs, unless the item was damaged upon receipt.

In case of defective or incorrect items, please refer to our return and exchange policies. We strive to resolve these issues promptly for your satisfaction.

info@off-road.ca

Chat with us via messenger
Response time: 2-48 hrs

TOLL FREE

Mon-Fri 10A-5PM

Sat-Sun CLOSED
Customer Support:

TOLL FREE: +1(833)-633-7622

CALL OR TEXT: +1 (647)-424-4486

Our customer support team is available Monday through Friday from 10:00 AM to 5:00 PM EST.

For assistance, please don't hesitate to reach out . If you are unable to reach us directly, kindly leave a voicemail, e-mail or text message. We will promply return your inquiry..

Get in touch

CHAT AND SUPPORT HOURS

info@off-road.ca

Chat with us via messenger
Response time: Instant or up to 48 hrs 10AM-5PM EST.

customer service

Phone support will be unavailable until April 22nd. We appreciate your understanding as we expand our phone support team.

Mon-Fri 10AM-5PM EST
Closed Sat-Sun.

TOLL-FREE +1 (833) OFF-ROAD
TOLL-FREE +1 (833) 633-7622
TEXT/SMS +1 (647) 424-4486

Our team is ready to help during business hours. If you can't reach us, please leave a voicemail, email, or text, and we'll respond promptly.

Address

4699 Keele St Unit 1-4

North York, Ontario

M3J 2N8 Canada

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Address

4699 Keele St,
North York, ON M3J 2N8, Canada

Opening hours

Mon - Fri, 10am - 7pm
Sat & Sun, 10am - 4pm