Please only submit your return request ONCE! Duplicate requests can cause your return process to take longer. Once you have submitted the form you should receive a confirmation email that we have received your request. Please allow 24-48 hours for us to process your request and send you further instructions. Please be reminded that all returned items are subject to a 25% re-stocking fee plus shipping costs. This fee is necessary to cover various costs incurred, including: shipping costs to the consumer, import fees, taxes, duties & re-stocking fee to the manufacturer.